Quality Guarantee & Lifetime Warranty
At Alderfer Glass Company, our family name has served as a guarantee of quality for three generations – we are the company families and businesses have trusted to provide the best auto glass parts and dependable service.
Alderfer Glass has been serving southeastern Pennsylvania since 1961 and proudly employ the best technicians in the auto glass business with well over 100 years combined experience. Our name and integrity are stamped on every job we perform.
Alderfer Glass Co. is proud to guarantee all windshield repairs and windshield replacements on passenger vehicles against defects in materials and workmanship for as long as you own your vehicle. (See warranty details below). We also have available nationwide warranty coverage through our relationships with the Independent Glass Association (IGA) and we gladly offer the best warranty in the business, backed by our easily accessible network of 5 store locations and our reputation since 1961.
If there is a problem with your auto glass transaction, our team will address it personally and quickly regardless of insurance payment status, and the warranty is tied to you directly as our customer – not to the insurance company.
Our Warranty Details
Fixed glass installations (i.e windshields) on passenger vehicles are lifetime warranted as long as original customer owns the vehicle against – water leakage, stress cracks due to improper installation, except that which occurs as a result of vehicle collision damage or metal panel deterioration (rust). All other fixed or inoperable auto glass parts replacement is warranted for one year against defects of workmanship. All installed operable or moveable glass parts are warranted for 30 days against mechanical/part failure of operable parts. During the applicable warranty period Alderfer Glass will perform service and/or replace parts at no charge to remedy warranty issue.
Windshield repairs are guaranteed to last for a lifetime, or as long as original paying customer owns the vehicle. If a windshield break continues to crack after repair service has been performed successfully, the cost of the repair or applicable deductible will be credited towards a new windshield installation at Alderfer Glass Co.
Please note that lifetime warranty does not apply to PA state inspection pass/fail nor does it apply to a customer’s perceived visual clarity of repaired break. Customer’s should be aware that break may still be visible even after successful repair. Also note that further breakage of windshield is possible during repair process. Alderfer Glass Co. will not be held liable in instances of breakage during repair service, nor will a service charge be levied, although a replacement windshield may be furnished at discounted cost.
Applicable or additional deductible for windshield replacement in the event of an unsuccessful repair shall be customer responsibility.
RV Glass Replacement
Alderfer Glass will warrant adhesive installed fixed glass installations on motor homes, RV and Motor Coaches for one year from original service date for defects in workmanship i.e leakage, stress cracks etc. Gasket installed fixed glass installations will be warranted for 90 days. Tempered glass parts or moveable parts are warranted for 30 days. Any parts other than glass are warranted directly by part manufacturer as applicable. Alderfer Glass extends no warranty on parts re-used or re-applied to customer vehicle in the course of glass replacement. Alderfer Glass will not warrant any RV glass replacement if damage is the result of body flex, frame twist, instability or improper leveling of coach.
Alderfer Glass warrants headlight restoration services for one year against defects in workmanship. This includes deterioration or yellowing of headlight lens due to normal driving and weather conditions. Any deterioration or flaws due to improper cleaning, abrasion or mechanical car washes is not covered. Alderfer Glass always recommends ‘touch-less’ car washes for both glass and headlight lens. Warranty provides for additional restoration service at no charge within the remaining original warranty period.
The above warranty relates to workmanship issues only, e.g. moulding adhesion, windshield leakage issues, and installation related issues such as stress crack. Glass breakage which is not directly the result of improper windshield installation is not warranted i.e stone impact, improper use, abuse etc. Breakage or leaks as a result of subsequent vehicle collision(s), rust, pre-existing damage/issues, or poor vehicle design are expressly not warranted by the above.
Warranty applies to direct service performed by Alderfer Glass Co. only and does not apply to unrelated vehicle issues, other parts and/or preexisting conditions. Any glass related service performed on the same part/vehicle by another company after prior service by Alderfer Glass Co. voids the lifetime warranty, and Alderfer Glass warranty is considered expired and void. Warranty is to be claimed directly to Alderfer Glass Co. in a reasonable time frame after service or warranty related incident, and will be remedied according to the warranty terms herein.
Alderfer Glass auto glass warranty issues are to be resolved at a company facility. Any issues not able to be resolved directly by Alderfer Glass Co. at a company facility (i.e need for third-party vendor) must be approved in writing by an Alderfer Glass Co. representative prior to third party service. Note that third party bills will not be paid without prior authorization. Proof of loss and reasonable and realistic proof of cause must be provided on all third party warranty claims. Lifetime warranty is expressly limited to purchase price of original product.
Warranty is written and backed by Alderfer Glass Co. directly. In no event shall Alderfer Glass Co., Lynx Services, PPG or its participants be liable for incidental or consequential damages.