Please Note: Call Alderfer Glass Co. first – we can help! Pennsylvania and Federal insurance claim law allows you to choose the auto glass shop of your choice. If you have any concerns and/or questions regarding an auto glass job or insurance claim please call ALDERFER GLASS CO. at 1-877-267-GLASS to speak personally with an auto glass representative.
Q. Does My Insurance Provide Glass Damage Coverage?
All types of auto glass damage are covered by comprehensive insurance. Your insurance policy covers all the glass components of your car- not just the windshield. Auto glass damage resulting from road hazards and/or vandalism would be covered by the comprehensive section of auto insurance, however incidents caused by moving vehicle accidents is covered by the collision provision of your policy. View our insurance help info page here.
Q. Is Alderfer Glass Co. a "Participating Vendor" and what is Insurance Steering?
Insurers use third party “networks” or “brokers” to adjust auto glass claims on their behalf. ALDERFER GLASS CO. is a respected member of all auto glass networks and is approved to do all work for insurance claims. However, since some of the networks are owned by competing national auto glass companies, it is often imperative for the insured to request ALDERFER GLASS CO. as their shop of choice or you will be directed elsewhere. This process is illegal and is called insurance steering. If you request ALDERFER GLASS CO. by name they are required to allow you to use us as your provider. For more info on steering go here.
Q. Do I Need an Appointment?
You should call ALDERFER GLASS CO. first to make an appointment at any of our four locations, but you can call your insurance carrier first should an Alderfer representative not be available. Your insurer will provide you with the claim process as it applies to your insurance company. You will need to call a 1-800 number and talk with a billing network to set up your claim. To have ALDERFER GLASS CO. provide your auto glass services you must firmly request Alderfer Glass as your shop of choice. Otherwise you will be directed to network owned shops sometimes from out of state. View our insurance help info page here.
Alderfer Glass Co. has waiting areas at all 4 store locations for easy in-shop appointments and has Wi-Fi access in all 4 stores. Most stores are located within easy walking distance of restaurants and activities. Mobile service is offered at all 4 stores as well.
Q. What About Payment?
Q. Will My Insurance Rates Rise?
Q. Does Insurance Cover Windshield Repairs?
Q. Do you Use High Quality Replacement Glass?
Q. Why insist on OEM or OE Equivalent Glass?
OEM glass is sourced directly from your automobile manufacturer and is a perfect match to the glass originally in your vehicle. ALDERFER GLASS CO. has access to OEM parts from all manufacturers and can install at your request. Typical replacements are done with OE equivalent parts from manufacturers like PPG and Pillkington. OE equivalent parts are made using the same quality control and tooling as original windshields and have greater consistency in shape and color. These manufacturers produce windshields for use in automotive assembly for domestic and foreign automakers, and in some cases these manufacturers made the original windshield for the vehicle.
Visual clarity is maximized and optical distortion is minimized when compared to aftermarket only parts. Some of our national competitors make their own glass and offer bargain prices – but their parts will never be found in a new vehicle. Price for OE equivalent parts is only marginally higher, but the success rate on warranty claims and customer satisfaction is significantly elevated. Dozens of companies make aftermarket auto glass but only a few are OE equivalent – insist on proper parts for a successful replacement in your vehicle.
Q. What is a "Full-Cut" Installation and Why Should I Care?
“Full-Cut” installation method refers to how a technician removes your old windshield and urethane system. In this method all glass and urethane (windshield glue) is removed down to the bare metal of the auto body and a new primer is applied before installation of the new glass – this is how your windshield was originally installed at the factory. The primer is especially important – without this any marks left on the body of your vehicle will rust hidden from your view until it is too late.
Compare this to a “Close-Cut” method used by our competitors whereby they remove only the windshield and apply urethane directly onto the old urethane. This may save time but can be more risky, potentially cause rust issues and be prone to leaks. It may also compromise the safety of your vehicle if done incorrectly. ALDERFER GLASS CO. technicians are instructed to use only a “Full-Cut” method to remove any urethane adhered parts on a vehicle.
Q. Is my Glass a Component of my Vehicle Safety?
In short – YES!!! It is important to note that the glass components of vehicles are integral to safety. For instance, in a front-end collision the windshield provides up to 45% of the structural integrity of the cabin of a vehicle, and in a rollover up to 60%. It is very important that proper materials are used to insure secure fit and proper adhesion. Windshields also allow proper passenger airbag function and minimize roof collapse in a rollover accident. For more information see www.safewindshields.com.